Pollution is one of the worst problems which are creating a lot of trouble in the world. With every passing day, this problem is getting worse, and so the environment and the people are getting affected profusely. Due to smoke emissions of the factory and vehicles, the pollution is growing at such a rate that can be fatal for the human civilization one day. Amongst all the elements which are responsible for pollution, the automobiles are the most prominent factors. Thus we must have to think so that the use of the vehicles which run on petrol and diesel can be curbed to safeguard the environment around us. This begets the discovery of the electric cars. Electrical cars are now making a huge impact on the global automotive industry, and as this innovation is out of the box and steps out from the conventional vehicles, the use of it is growing rapidly now. For more info: https://powered24seven.pro

This is an alternative solution to the conventional vehicles as they can save the future and also can bring balance in our environment. Due to the depleting stock of the fuel, it is also showing a new way in which human race can move forward towards a greener world.

What are the electric cars?

Instead of gasoline, the electric cars run on the electricity. The plug-in battery packs of these cars are charged with the help of the power to give the cars speed, acceleration, and maneuverability. You can also see another form of this kind of car which is known as the hybrid car. These are already running on the roads, and the result is also impressive. It is an interesting thing to share that the electric cars are there even before the gasoline cars have got their popularity. Due to the taming of the combustion process and the improvement of combustion engine the electric run cars failed to get the appreciation from people. Though journey with the electric cars can provide same comfort and safety as their gasoline counterparts, still these were not used by people previously. The gasoline cars have more speed and refueling speed; so they have become a more stable option for the people. But now after almost a century, the people are again feeling the need for the electric run vehicles, and thus they are now leaving no stone unturned to make these cars better and improved.

Why are the electric cars better?

You may not be unaware of the fact that the electric vehicles are now a better option than the conventional gasoline run cars. But do you know why they are better than the latter? Let’s check out here.

  • Gasoline sources are fast diminishing from the world and that day is nearing when the world will not have any gasoline reserve to run our cars. But this is not the case with the electricity; so one can enjoy the electric cars for years to come.
  • The smoke which is emitted from the gasoline cars is fatal for human and the environment too but electric cars have no such problems.
  • The cost of running a car is also very less when you use an electric or hybrid vehicle. This will help you save money too.

“A Volkswagen of America customer service representative admitted to me that Vincent Volkswagen had “quite a history” of service complaints after I called their customer service line to file a complaint.”

Vincent VW: My Experience

STRIKE ONE: My first visit after buying the car for my scheduled 5,000 mile maintenance. I noticed a few days later that a hubcap was missing. I was busy the next couple of days then I called Vincent to let them know that they a.) forgot to put it on or b.) didn’t put it on correctly. They said I didn’t call soon enough so it wasn’t their problem. (Note to Vincent: If all it takes is a $20 hubcap (your cost) to make a person a life-long happy customer who tells all of their friends how wonderful you are…do it! You will more than make up for the cost in repeat service calls and sales!)

Many customers have reported the same issue. At $40+ per wheel cover, I have had to replace three because Vincent Auto did not put them back on correctly.

STRIKE TWO: I made a 10 a.m. appointment on a Saturday for an oil change. After waiting an hour and a half, I asked Service Manager “TC” what the status was. They hadn’t started working on it yet. “TC” assured me two technicians would work on it to get it done faster. After another 45 minutes, I went out to the shop to check on how things were going. My car was on the lift but no one was working on it. “TC” told me the two technicians were on their lunch hour.

Why take appointments if you are not going to stay on schedule? If you are not going to stay on schedule, let the customer know so they don’t waste their time! Care about your customer! If you accidentally fall behind, extend the courtesy to your customer and tell them when the work will be done…don’t lie to them.

I finally got my keys back around 2:15 p.m. (2:22 p.m. is the time stamped on my credit card receipt) Four hours wasted. What a crappy way to spend my Saturday afternoon.

“Vincent Volkswagen: Home of the 4-hour oil Change”

STRIKE THREE: For my 20,000 mile service, I made an appointment at 11:00 a.m. I watched them pull my car into the garage at 11:20 a.m. Better than last time, I guess.

If you are considering buying a Volkswagen in Rochester, NY, you may want to read about *my* experiences with this local dealership and read what *others* in this locality have to say about Vincent Volkswagen. Their customer service is substandard and their attitude…poor, to say the least. A reflection, no doubt, of Volkswagen of America’s attitude towards their customers. Bad customer relations usually starts from the top down.

I wrote a letter to the CEO of Volkswagen of America asking him why they let dealerships like Vincent Volkswagen continue to provide substandard service to their customers when they have already received so many complaints. From what I understand, it is a privilege to be a certified Volkswagen dealership, after all.

Volkswagen of America and their CEO apparently didn’t think my concerns (or the other Rochester-area customers for that matter) were worth responding to. No one from Volkswagen responded to my letter…not even the VW customer relations department (to whom I CCed the letter).

I had totally forgotten this website was even still up until I ran across a hilarious and well written blog series by Matt Galloway at The Basement. (Entitled”Volkswagen Sucks in Rochester & Naked Pictures of Kerri Martin”) Volkswagen of America would do quite well to hire him as a marketing consultant. He totally ‘gets’ the importance of treating customers with respect and of considering them a company’s most important and valuable asset. He also understands the blogosphere and the power of word-o-mouth to ‘make’ or eventually ‘break’ a corporate reputation. Definitely worth a bookmark. Besides, Kerri Martin is pretty, smart and powerful….so I wouldn’t mind if she called me for a chat, what guy wouldn’t? (Kerri, just check the complaint logs…my number is registered).